Tri-City Roadrunner Information

Transfers

Tri-City Roadrunner allows transfers between flexible routes. The agency does not issue transfers. Riders tell the driver if they need a transfer. Drivers communicate with dispatch the transfer location. The connecting trip must occur within a 60-minute time period.

Bikes

Tri-City Roadrunner Flexible Route buses are equipped with bike racks that hold up to two bikes. Passengers are responsible for loading and unloading their own bikes.

Lost and Found

If you leave an item on a Tri-City Roadrunner vehicle, please call the transit office to see if it has been retrieved or turned into a driver. Tri-City Roadrunner is not responsible for lost or stolen items on board its vehicles.

Cancellations

Passengers unable to keep scheduled pickup and drop-off appointments must call 24-hours prior to the designated pick up time. Cancellations will be accepted up to one hour prior to scheduled pick-up times, within the Flexible Route service area. Failure to take a scheduled trip or cancel that trip within the cancellation policy guidelines will result in a "No-Show." A pattern of successive 

no-shows may result in service suspension.

Service Days/Holidays

Tri-City Roadrunner does not operate on weekends or evenings. Public transportation services are NOT provided on the following holidays: 

  • New Year's Day
  • Martin Luther King Day
  • President's Day
  • Arbor Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving Day and the Following Friday
  • Christmas Day

If a holiday lands on a Saturday, Tri-City Roadrunner will be closed the previous Friday. If the holiday lands on a Sunday, Tri-City Roadrunner will be closed the following Monday.  

Special Needs

  • ADA Accessibility. Tri-City Roadrunner Flexible Route vehicles are wheelchair accessible. 
  • Personal Care Attendants - A personal care attendant (PCA) is someone who travels with a passenger to provide any assistance.
  • A PCA rides for free and must board and de-board at the same location as the passenger. The PCA assists the passenger through the transit trip.
  • Service Animals - Service animals are welcome on our vehicles.

Title VI Forms

Title VI Complaint Procedures-Spanish - Tri-City Roadrunner (pdf)

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Title VI Complaint Form - Tri-City Roadrunner (pdf)

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Title VI Complaint Procedures - Tri-City Roadrunner (pdf)

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Title VI Notice to the Public - Tri-City Roadrunner (pdf)

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Scotts Bluff County-Spanish (pdf)

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