Tri-City Roadrunner allows transfers between flexible routes. The agency does not issue transfers. Riders tell the driver if they need a transfer. Drivers communicate with dispatch the transfer location. The connecting trip must occur within a 60-minute time period.
Tri-City Roadrunner Flexible Route buses are equipped with bike racks that hold up to two bikes. Passengers are responsible for loading and unloading their own bikes.
If you leave an item on a Tri-City Roadrunner vehicle, please call the transit office to see if it has been retrieved or turned into a driver. Tri-City Roadrunner is not responsible for lost or stolen items on board its vehicles.
Passengers unable to keep scheduled pickup and drop-off appointments must call 24-hours prior to the designated pick up time. Cancellations will be accepted up to one hour prior to scheduled pick-up times, within the Flexible Route service area. Failure to take a scheduled trip or cancel that trip within the cancellation policy guidelines will result in a "No-Show." A pattern of successive
no-shows may result in service suspension.
Tri-City Roadrunner does not operate on weekends or evenings. Public transportation services are NOT provided on the following holidays:
If a holiday lands on a Saturday, Tri-City Roadrunner will be closed the previous Friday. If the holiday lands on a Sunday, Tri-City Roadrunner will be closed the following Monday.
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Title VI Notice to the Public English & Spanish (pdf)Download
Title VI Complaint Procedures English & Spanish (pdf)Download
Title VI Complaint Form English (pdf)Download
Title VI Complaint Form Tri-City Spanish (pdf)Download
ADA Policy, Complaint Forms (pdf)Download
Scottsbluff County Map - Spanish (pdf)Download